Refund policy

Last updated: 01/06/2026

1. Refund eligibility

Refunds may apply when a booking is cancelled under the cancellation policy, a trip is cancelled by Đôi Dép Adventure, payment was duplicated, or a committed service was not provided.

2. Processing time

Approved refunds are returned to the original payment account within 3–5 business days after confirmation. Bank processing times may vary.

3. Requesting a refund

Email your booking ID, contact details, and reason for the request to our support team.